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3.10 Grievance Process

Section 53 – (1) (fd) the proposed grievance process

Þ  Availability

Þ  Applicability

Þ  Scope

The standard requires schools to provide a process for dealing with grievances.

 

3.10.1 Availability of Process

The process must be published, available to and widely known in the school community. 

Complainants must be provided with the process document at the time of notifying of a possible grievance.

 

3.10.2 Applicability of Process

The processes must provide clear procedures for:

  • members of staff

  • students
  • parents or carers/guardians
  • the general community

to follow in the case of a grievance against any member/s of the school community.

3.10.3 Scope of Process

The documented process must.

  1. allow for mediation, and
  2. recognise the right of aggrieved parties to have ultimate recourse to resolution through legal processes

The Board recommends that schools include the possibility of resolution through mutually acceptable conciliation procedures before recourse to arbitration or other legal processes.

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This page has been produced by the Schools Registration Board. Its content has been authorised by the Registrar (Schools Registration Board). Questions concerning its content may be directed by email to Janine.Romaszko@tqa.tas.gov.au. This page was last modified on Wednesday, 09 April 2008. The URL for this page is file:///C:/Documents and Settings/janineromaszko/Desktop/SRB/standards/grievance.htm. You are directed to the disclaimer and copyright notice and a Personal Information Protection statement governing the information provided.